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FAQs Domestic

FAQs

Is Piped Natural Gas, as a domestic fuel, better than LPG?

Yes, Piped Natural Gas (PNG) is definitely a better fuel for your kitchen, then LPG. PNG gives you the advantage of an uninterrupted supply, saves you from the effort of booking a refill or changing cylinders, and helps you enjoy more kitchen space, as PNG reaches you through pipelines. Moreover, no pilferage is experienced in case of PNG, as the invoicing is done for the exact quantity of PNG utilized by he customer as per the meter reading.

Is the supply of PNG regular?

The supply is absolutely regular. The pipeline distribution network is based on an on-line supply system which consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system leaks. Thus, an uninterrupted supply at requisite pressure is provided.

What changes are required for conversion of an LPG appliance to be PNG friendly? Is any change in the burner needed?

To convert an existing LPG appliance to run on PNG, the jet of the burner needs to be changed, which is done by trained technicians of the gas company or gas equipment supplier. After this small modification of the burner, the cooking appliance running on LPG can work on PNG, smoothly.

What will happen to the LPG cylinders after the cooking appliance get converted to PNG?

As per the Govt. Of India’s notification of The Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000 as amended vide notification (Notification no. GSR 655(E)) dated September 10,2009, Supply of domestic LPG to PNG customer is a prohibited activity. It is therefore advisable to surrender your LPG connection .On surrender of your LPG connection you will receive a special “Safe Custody Termination Voucher” from your LPG Dealer along with the deposit amount mentioned in the voucher. You can again get LPG connection anytime and anywhere in the country from any of the Public Sector Oil Companies against this Voucher.

What is the system of invoicing?

Invoicing is based on the meter readings taken by the authorized staff of the company. The invoices are then prepared and delivered at the customer’s premises once in two months.

How are customer queries and complaints attended to?

Company provides round-the-clock customer support through engineers and trained technicians located at various control rooms. Please contact Customer Care Help-desk for any emergency or Customer Care Service.

Where can I inform in case I am not using gas for long duration?

There is a provision of temporary disconnection and reconnection of PNG service to take care of non- usage of gas for long durations. This is done to ensure safety of connection and avoidance of any leakage in house because of any damage to pipeline. It is therefore advisable that you inform us at our Customer Care Office or call up on Customer Care Help-desk clearly mentioning the period for which the gas is not going to be used.